Privacy Policy

1. Introduction

ActorRise ("we," "us," or "our") operates the website and platform at actorrise.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By accessing or using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.

2. Information We Collect

We collect information that you provide directly and information we obtain automatically:

• Account information: When you sign up (via email or third-party sign-in such as Google or Apple), we receive your email address and, if provided, your name. We do not store your password when you use third-party sign-in.
• Profile information: You may choose to provide name, age range, gender, ethnicity, height, build, location, experience level, actor type, training background, union status, preferred genres, and similar details to personalize recommendations and features.
• Headshot and images: If you upload a headshot or other images, we store and process them to provide the Service (e.g., display on your profile).
• Usage and preferences: We collect data about how you use the Service (e.g., searches, bookmarks, feature usage) to operate, improve, and personalize the Service.
• Payment information: If you subscribe to a paid plan, payment is processed by our payment provider (e.g., Stripe). We do not store your full card number; we receive and store only what is necessary for billing and support (e.g., last four digits, billing email).
• Technical and device data: We may collect IP address, browser type, device type, and similar technical data for security, fraud prevention, and analytics.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service.
• Authenticate you and manage your account.
• Personalize content and recommendations (e.g., monologue matches, AI-based features).
• Process payments and manage subscriptions.
• Send you service-related communications (e.g., account or billing notices).
• Respond to your requests and support inquiries.
• Detect, prevent, and address fraud, abuse, or security issues.
• Comply with legal obligations and enforce our Terms of Service.
• Analyze usage to improve the Service (including via aggregated or anonymized data).

4. Legal Basis for Processing (EEA/UK)

Where applicable under data protection laws (e.g., GDPR), we process your data on the basis of: (a) performance of our contract with you (providing the Service); (b) your consent where we ask for it (e.g., marketing); (c) our legitimate interests (e.g., security, analytics, improving the Service); and (d) compliance with legal obligations.

5. Third-Party Services and Sharing

We use trusted third parties to operate the Service. They may process your data on our behalf under strict agreements:

• Authentication and storage: Supabase (auth and cloud storage). Their privacy practices apply to data they process.
• Sign-in providers: If you sign in with Google or Apple, those providers share with us the information you consent to (e.g., email, name) in accordance with their policies.
• Payments: Stripe or another payment processor for subscriptions. Payment data is handled by them; we do not store full payment card details.
• AI and analytics: We may use services (e.g., OpenAI) to power features such as search and recommendations. Data sent to such providers is used only to provide the feature and in accordance with their data terms.

We do not sell your personal information. We may disclose your information if required by law, to protect our rights or safety, or in connection with a merger, sale, or transfer of assets (with notice where required).

6. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service and fulfill the purposes described in this policy. We may retain certain data longer where required by law (e.g., tax, legal claims) or for legitimate business purposes (e.g., security, dispute resolution). After account deletion, we delete or anonymize your personal data within a reasonable period, except where retention is required by law.

7. Your Rights

Depending on where you live, you may have the right to:

• Access your personal data and receive a copy.
• Correct inaccurate or incomplete data.
• Delete your data (subject to legal exceptions).
• Restrict or object to certain processing.
• Data portability (receive your data in a structured, machine-readable format).
• Withdraw consent where processing is based on consent.
• Lodge a complaint with a supervisory authority (e.g., in your country or region).

To exercise these rights, contact us at the email below. You can also update or delete your account and profile from within the Service where we provide those options.

8. International Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards (e.g., standard contractual clauses, adequacy decisions) where required by law so that your data remains protected in line with this policy and applicable regulations.

9. Security

We implement technical and organizational measures to protect your data against unauthorized access, loss, or alteration. No method of transmission or storage is 100% secure; we cannot guarantee absolute security and you use the Service at your own risk in that regard.

10. Children

The Service is not directed at children under 16 (or higher age where required). We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and, for material changes, we will provide additional notice (e.g., email or in-product notice) where required by law. Your continued use of the Service after the effective date of changes constitutes acceptance of the updated policy.

12. Contact

For privacy-related questions, requests, or complaints, contact us at: Contact page or by email at the address listed there. We will respond in accordance with applicable law.